Delivery
It is your responsibility to ensure that the delivery address you provide us with is accurate and that there will be somebody available to sign for the delivery of the goods. All orders within the UK are delivered using Royal Mail Recorded Delivery. We cannot be held responsible for any delays once the goods have left us and are in the possession of a courier or Royal Mail.
If the goods we deliver are not what you ordered or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by telephone or by e-mail of the problem within 7 working days of the delivery of the goods in question.
If you do not receive your order within 7 working days of the date on which you placed the order, we shall have no liability to you unless you notify us immediately.
Please contact us by telephone +44 207 493 7785 or by e-mail customercare@mollybrownlondon.com

Returns
Molly Brown offers an excellent returns service and will offer an exchange or full refund as you require, provided that the jewellery is returned to Molly Brown in its original condition and within seven working days of you receiving the ordered goods.
If you are returning an order from overseas, please contact our Customer Care team on + 44 207 493 7785 within seven working days of receiving the delivery and you will be provided with a returns authorisation number which you must write clearly on the outside of your returns parcel. Once we have received the jewellery in its original condition we will be happy to organise an exchange or refund your credit card as specified by yourself.

Pricing
Payment must be received in whole for the items that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an e-mail to you at the e-mail address you provide in your order form.
You will be billed in Pounds Sterling. If you are a customer from outside the UK, currency fluctuations and credit card charges may make a difference to the amount billed on your credit card or displayed using our currency converter.
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from the Molly Brown website. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

E-mail Usage
Molly Brown uses your e-mail address as a convenient way to contact you about your order. From time to time, we may contact you to let you know about new collections and gift ideas. We will not pass your details on to any other third parties.

Privacy
This site uses cookies to track items that are placed in your basket during the shopping process. They are not used to report information about your viewing to the site. These cookies do not contain any personal information about you and are cleared once you have either made a purchase or deleted the items in your shopping basket.

In the event that you open an account here your account information may also be placed in a cookie on your PC. This is to allow you to navigate the various sections of the shop easily. The cookie does not report information on your viewing back to the site. Once again the information is cleared once you have left the site.

Materials
Molly Brown silver is sterling 925. This is the Standard Silver Mark, means there are 925 parts out of a thousand and 75 parts copper. All our silver is hand polished. Over a period of time all silver products are prone to tarnish. We recommend you gently polish your jewellery with a soft, non- abrasive silver polish cloth to restore its shine. Also, please do not keep loose pieces together, as they will scratch upon contact with each other. All gem stones and pearls used for Molly Brown jewellery are chosen for their colour and clarity. All stones and pearls are natural and not manufactured materials and therefore can be prone to slight colour and shape variation.

Hallmarks
All Molly Brown jewellery carries the British hallmark a guarantee of quality that has existed for over 700 years. All our jewellery is assayed, that is, checked for purity by The Edinburgh Assay Office before the customary marks are applied. All metals hallmarked show three compulsory marks. The Sponsor’s mark identifies who sent the item for testing. The Molly Brown hallmark is MB. The Standard Mark, which shows the standard fineness for precious metals. For silver it is 925 and for gold it is 750. The Assay Office Mark, which shows where the item was sent for testing.

Copyright and other rights
All materials, including designs, images and photography and written text are protected by copyright, trade mark. Therefore, you may not reproduce, modify or create derivatives of designs. The Molly Brown site is protected as a whole by copyright and trade dress, all world rights, the interests in and to which are owned by Molly Brown. The contents of the site as a whole are solely intended for personal and not commercial use.

Jewellery should not be worn by children under the age of three years as small parts may represent a choking hazard. Jewellery pieces are not toys and should not be given to babies or very young children to play with. Jewellery should never be worn overnight. Molly Brown designer jewellery contains no lead and is made with 925 Sterling Silver.